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Assessments

The Interaction Effectiveness Assessment® (iea) consists of three reports. When taken together, they form a comprehensive picture of:

Role Type

RT

Your general personality characteristics and the Role Type you typically assume in your interactions.

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Interaction Pattern

IP

The Interaction Pattern of your behavior and the strengths and weaknesses of that pattern.

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Effectiveness Profile

EP

Your behavior profile compared to a normative Effectiveness Profile with specific suggestions on what to do differently to increase your interpersonal effectiveness.

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By completing the iea and studying the results, you will become more aware of:

  • The potential consequences of your behavior over time and across situations.
  • What general patterns you might want to modify to have your interactions become more satisfying, productive, and effective.
  • What specific behaviors you typically either over or underemphasize.
  • Ways to adjust your behaviors to become more intentional and effective in your interactions, assuring more satisfying outcomes.
  • How your behavior is generally characterized.
  • How you typically behave or are most comfortable behaving.
  • The impact your behavior generally has on others.
  • How to modify your behavior and become more intentional.

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Make it thy business to know thyself, which is the most difficult lesson in the world.

Miguel de Cervantes

(1547-1616)
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To conquer oneself is the best and noblest victory; to be vanquished by one's own nature is the worst and most ignoble defeat.

~Plato
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There's only one corner of the universe you can be certain of improving, and that's your own self.

Aldous Huxley

(English writer 1894-1963)
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We are sometimes as different from ourselves as we are from others.

François de la Rochefoucauld

(1613-1680)
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The greatest thing in this world is not so much where we stand as in what direction we are moving.

Johann Wolfgang von Goethe

(1749-1832)
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Change and growth take place when a person has risked himself and dares to become involved with experimenting with his own life.

Herbert A. Otto

(American author 1897-1966)
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There is no use whatever trying to help people who do not help themselves. You cannot push anyone up a ladder unless he be willing to climb himself.

Andrew Carnegie

(Scottish-American industrialist 1835-1919)
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Be not afraid of growing slowly; be afraid only of standing still.

Chinese Proverb
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If you wish to achieve worthwhile things in your personal and career life, you must become a worthwhile person in your own self-development.

Brian Tracy

(Canadian motivational speaker b. 1944)
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Knowing yourself is the beginning of all wisdom.

Aristotle

(384 - 322 BCE)
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The way to gain a good reputation is to endeavor to be what you desire to appear.

Socrates
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Everything that irritates us about others can lead us to an understanding of ourselves.

Carl Jung
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No man is the worse for knowing the worst of himself.

Thomas Fuller

(1654-1734)
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The way for a young man to rise is to improve himself in every way he can, never suspecting that anybody wishes to hinder him.

Abraham Lincoln
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The best thing you can do is get good at being you.

Dennis the Menace
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I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Maya Angelou

(American author and poet b. 1928)
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It is better to light a single candle than to curse the darkness.

Eleanor Roosevelt

(1547-1616)
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There are three Things extremely hard, Steel, a Diamond, and to know one's self.

Benjamin Franklin

Poor Richard's Almanack

Reliability / Validity

Reliability

SYMLOG has demonstrated robust and dependable reliability in a variety of domestic and international settings, with indices of reliability ranging from moderately strong to extraordinarily high for a social-psychological measurement system.

Validity

Research has demonstrated excellent construct and content validity for SYMLOG-based questionnaires. Ongoing criterion-based studies continue to expand the range of applications where the use of SYMLOG is scientifically well justified.

General Discussion

When examining quantitative data the discussion of reliability and validity is founded on the understanding that an instrument produces a single "score". However, the SYMLOG-based questionnaire, used in the iea, yields three, theoretically independent scores. This makes reporting of reliability and validity more complicated than for most instruments.*

Reliability is a generic term used to describe the dependability of a measurement device or test. The essential idea is consistency; the extent to which the measurement device yields the same approximate results when used repeatedly under similar conditions.

Validity is context sensitive and has to do with how well a device measures what it purports to measure in terms of 1) construct validity (measuring psychological attributes); 2) criterion validity (establishing a statistical relationship with a particular criterion); and 3) content validity (sampling from a pool of required content). Over 1,000,000 profiles have been collected by SYMLOG Consulting Group which allows for extensive ongoing research and refinement.

*For a complete analysis of reliability and validity as it relates to SYMLOG-based instruments please see, Robert J. Koenigs, SCG, SYMLOG reliability and validity, (1999), and Jean Leslie, Center for Creative Leadership, Feedback to managers (in press).

Learn the more prevalent works in the development of the Interaction Effectiveness Assessment® here

Origins

The more you know about how you currently behave and what is perceived by others to be effective, the more intentional you can be with the behaviors you choose to show. The more intentional you are, the better you will be understood, and the outcome of your interactions will be more effective, satisfying, and productive over time.

The Interaction Effectiveness Assessment® (iea) was developed to fill a crucial void in the self-assessment market.
  • There are numerous fine instruments currently available that provide important information to help you know more about yourself, your preferences, your traits and general characteristics, the way you approach conflict, whether you are risk-prone or risk-averse, and the like.
  • While this information provides insight, it seldom outlines the influence and consequences these characteristics have on your interactions with others.
Why should you care?

Our research indicates very few people are highly satisfied with their level of interpersonal effectiveness. Fortunately, even small steps can lead to very significant gains in satisfaction and productivity. Knowing which steps to take, at which time, is the key to increased interpersonal competence.

The iea provides a guide (roadmap) to improving interactions across time and situations. The system used to formulate the iea has been refined through applications designed to improve individual development in an ongoing and sustained manner.

  • All behavior has consequences – some desirable and others unintended.
  • Many people spend the majority of their lives interacting with others with little awareness of how their behavior affects other people.
  • The effectiveness of your interactions helps determine the quality of friendships, co-workers relations, family cohesion, career advancement, job retention, personal satisfaction, growth and maturation.
  • Effective relationships help to reduce the amount of stress in your life.
  • As you become more effective, you become someone others want to spend time with, learn from, and emulate.
There are few, if any, self-assessments on the market that:
  • Can be administered without requiring professional assistance.
  • Are useful to anyone old enough to have generally consistent patterns of behavior.
  • Clarify what impact your behavior has on others.
  • Provide ways to modify your behavior in order to be more effective.
  • Are based on over fifty years of international research.
  • Use knowledge acquired from thirty years of cross-cultural and multi-language applications.

Background

The Interaction Effectiveness Assessment® (iea) has its fundamental roots in the work of Robert F. Bales (1916-2004) and his SYMLOG system.

Bales was an eminent social psychologist and Professor of Psychology and Social Relations at Harvard University. The iea relies heavily on his theory and system of measurement for social interaction. The research conducted by the SYMLOG Consulting Group (SCG) over the last thirty years forms the basis for the normative data used in the iea reports.

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